Refund policy

Return policy on Sale items
Items marked as final sale are offered at a special discounted price and are non returnable and non exchangeable. This policy helps us offer these items at the best possible value for our customers.

We always recommend double checking your selections (color, size, and personalization, if applicable) before placing your order.

Refund and Exchange Policy
We are happy to accept refunds or exchanges within 14 days from the date you received your product. To be eligible for a return, your item must be in the same condition as when you received it— unused, and in its original packaging. Please ensure you have the receipt or proof of purchase.

Return and exchange shipping costs are the customer’s responsibility, unless Checkout+ coverage was purchased at checkout and the return is for store credit or an exchange. For orders that originally qualified for free shipping, our standard outbound shipping fee will be deducted from the total if a refund is initiated.

What is “Checkout+” Coverage?
When you opt in for coverage at checkout, your return shipping label is included, allowing you to return any item(s) in your order for a store credit or exchange for free.

If you decide not to buy return coverage you can still return your items, but you will be responsible for the cost of the return shipping label.

All returns are subject to the guidelines outlined in this Return Policy.

How to Initiate a Return
To start a return, please visit our Returns Portal. Once your return request is accepted, you will receive your return shipping label and instructions. Please note that items sent back without starting a return through the portal will not be accepted.

For any questions regarding returns, please visit our Returns Portal.

Damages and Issues
We kindly ask that you inspect your order upon receipt. If you find any defects, damages, or if you receive the wrong item, please submit a request through our Returns Portal immediately. We will promptly evaluate the issue and work to resolve it.

Exchanges
The quickest way to receive the item you desire is to start an exchange through our Returns Portal.

Refunds
Once we receive and inspect your returned item, we will notify you of the approval status of your refund. If approved, the refund will be processed automatically to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.